Skills | Training

Microsoft
Office Suite (Word, Excel, PowerPoint)
Outlook
SharePoint
SharePoint Designer (aka FrontPage)
Project
Visio
Communicator
Netmeeting

ACD
Cisco
Avaya
CentreVu

IEX TotalView
Nice

Tivoli
Service Desk
Asset Management

Peregrine Service Center

McAfee Help Desk

Lotus Sametime

PC Anywhere

Support.com

Adobe
Adobe Photoshop
Adobe Writer

Corel Paint Shop Pro

Certifications
Six Sigma Green Belt