About

Bryan Cross is a Senior Manager who has been providing customer service and IT management support for Bank of America over the last several years. Bryan is skilled with substantial experience in the implementation and management of large-scale customer service and IT operations.

Some key strengths include:
  • Established skill in detecting critical customer service deficiencies and developing preventive strategies and solutions for high-end customer and vendor support.
  • In-depth knowledge of the specialized tools, devices, and procedures used to successfully manage a large number of customers from a customer service center.
  • Capable of successfully implementing large-scale customer service and support solutions that entail the innovative design and development of broad-based operations.
Bryan is accomplished in quality tools and Six Sigma methodology, having used business process redesign and has had a varied career that includes sales, operations, client relations, and business support.