Microsoft
Office Suite (Word, Excel, PowerPoint)
Outlook
SharePoint
SharePoint Designer (aka FrontPage)
Project
Visio
Communicator
Netmeeting
ACD
Cisco
Avaya
CentreVu
IEX TotalView
Nice
Tivoli
Service Desk
Asset Management
Peregrine Service Center
McAfee Help Desk
Lotus Sametime
PC Anywhere
Support.com
Adobe
Adobe Photoshop
Adobe Writer
Corel Paint Shop Pro
Certifications
Six Sigma Green Belt
