Bryan Cross is a Senior Manager who has been providing customer service in IT management & customer service support for Bank of the West and Bank of America over the last several years. Bryan is skilled with substantial experience in the implementation and management of large-scale customer service and IT operations.
Some key strengths include:
- Established skill in detecting critical customer service deficiencies and developing preventive strategies and solutions for high-end customer and vendor support.
- In-depth knowledge of the specialized tools, devices, and procedures used to successfully manage a large number of customers from a customer service center.
- Capable of successfully implementing large-scale customer service and support solutions that entail the innovative design and development of broad-based operations.
- Championed the culture to create a diverse and inclusive work environments that have helped companies achieve their corporate goals.
